Returns + Exchanges

Return & Exchange Policy

Last updated: {current_year}

Thank you for shopping at Sally Sells Store. We want you to be satisfied with your purchase. Please read our Return & Exchange Policy carefully.

1. Eligibility for Returns

You may request a return if:

• The item is damaged, defective, or incorrect

• The request is made within 7 days of delivery

• The product is unused, unwashed, and in its original packaging

2. Non-Returnable Items

The following items are not eligible for return or exchange:

• Personal care, hygiene, or pet consumable items

• Medicines and health-related products

• Customized or personalized products

• Items marked as “Final Sale”

3. Exchange Policy

• Exchanges are available for size, color, or product defects

• Exchange requests must be raised within 7 days of delivery

• Exchanges are subject to stock availability

If the requested replacement is unavailable, a refund or store credit may be offered.

4. Return Process

To initiate a return or exchange:

1. Contact us via email or customer support within 7 days

2. Provide your order number and reason for return

3. Our team will review and provide return instructions

Do not send products back without confirmation.

5. Refunds

• Once the returned product is received and inspected, refunds will be processed within 7–10 business days

• Refunds will be issued to the original payment method

• Shipping charges (if any) are non-refundable

6. Return Shipping

• If the return is due to our error (wrong or damaged item), return shipping will be covered by us

• For all other returns, the customer is responsible for return shipping costs

7. Cancellations

• Orders can be cancelled before dispatch

• Once shipped, orders cannot be cancelled and will be treated as returns

8. Contact Us

For return or exchange requests, contact us at:

Website: https://sallysellsstore.shop/